Introduction
Local Adventures (ABN 23 679 039 555, registered in Agnes Water, QLD 4677) (“Local Adventures”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws, including the General Data Protection Regulation (GDPR) for our international users.
By interacting with Local Adventures, including visiting our website, making a booking, or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Collection of Personal Information
Information We Collect
We collect the following personal information to facilitate your bookings and ensure a smooth experience:
- First name, last name, address, and email address
- Tour date and participant names (e.g., names)
- Information provided during form submissions (e.g., waivers)
- Payment details processed securely via third-party services like Stripe
How We Collect Information
We collect personal information through:
- Online forms (e.g., waivers)
- Website checkouts
- Phone interactions (when required)
We only collect personal information that is necessary for the services we provide. Sensitive information is not collected.
2. Use and Disclosure of Personal Information
Primary Purposes
Your personal information is used for:
- Managing and processing your bookings
- Providing customer support and answering inquiries
- Sending booking confirmations and updates
Future Marketing Activities
We may send promotional emails or updates regarding our tours or services. You can opt out of these communications at any time.
Cookies and Analytics
We use tools like Google Analytics and Facebook Pixel to understand user behaviour and improve our services. Cookies may be placed on your browser to:
- Track browsing activity
- Serve personalised advertisements
You can manage or disable cookies via your browser settings.
Disclosure to Third Parties
We may share your personal information with trusted third parties, such as:
- Stripe for secure payment processing
- Tour operators and partners to facilitate your bookings
- Service providers for managing customer relationships
All third parties are required to handle your information securely and use it only for the agreed purposes.
3. Social Media Consent
By tagging @LocalAdventures or using our hashtags, you consent to Local Adventures reposting your content on our platforms (e.g., social media, newsletters, website). If you wish to withdraw your consent, please contact us.
4. Security of Information
We take reasonable precautions to safeguard your personal information:
- We use SSL encryption to secure data during transmission
- Payment information is processed via secure third-party platforms like Stripe; we do not store credit card details
- Personal data is stored securely in our internal systems
5. International Data Handling
Although we do not currently operate internationally, we are preparing to accommodate European customers in compliance with GDPR. This means:
- Your data will be processed securely and lawfully
- You have rights under GDPR, including access, correction, deletion, and data portability
6. Access and Correction of Information
You can request to access or update your personal information by contacting us. We will take reasonable steps to ensure the information is accurate and up-to-date.
7. Frequently Asked Questions (FAQs)
What information do you collect about me?
We collect your name, email address, tour date, participant details, and payment information required for bookings.
How do you use my information?
Your information is used to manage bookings, provide customer support, and send updates about your tours.
Do you share my information with third parties?
Yes, but only with trusted partners like Stripe (for payments) or operators necessary to fulfil your booking.
How is my information protected?
We use SSL encryption, secure third-party payment gateways, and store your data securely in our systems.
Can I opt out of marketing emails?
Yes, you can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email.
Do you use cookies on your website?
Yes, cookies are used to improve website functionality and serve relevant ads. You can manage cookies via your browser settings.
How can I contact you about my data?
You can contact us at:
- Email: [email protected]
- Address: Agnes Water, QLD 4677
How do you handle social media content I share?
If you tag us or use our hashtag, we may share your content. To withdraw consent, contact us directly.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and your continued use of our services indicates your acceptance of the revised policy.